Rules:
You can only guess once per riddle (doesn't apply to five-riddle specials)
I post every day at 9:40 am PST
The first person to answer correctly will get a point to their house
Don't look up anything to help you answer
You can only score three points every week (resets Sunday)
If a house is winning by 5+ pts, the extra points they receive will be given to another house of the solver’s choice (for fairness)
Accepting suggestions
Today’s riddle:
I worked years ago in a well-known place
Being fondly remembered by others
I helped someone after a disappointing event
Shaping them into what they are
Who am I?
Hint: This character is a male human. He was mentioned in the first half of the main series (and only in the main series) but doesn't have any speaking parts. It's unknown whether he died or not, and the person mentioned in line 3 was this character's successor
Leaderboard:
Ravenclaw: 15
Gryffindor: 10
Hufflepuff: 6
Slytherin: 5
Suggested by @Littlebluebubble , but I'll confirm answers for now